Summary of language rights in Canada and complaint mechanisms

Prince Edward Island 

Applicable Norms

 

French Language Services Act, RSPEI 1988, c. F-15.2
General Regulations made pursuant to section 16 of the French Language Services Act, RSPEI 1988, c. F-15.2

Summary

Prince Edward Island enacted its new French Language Services Act (FLSA) in 2013 to guarantee the provision of government services in French and to establish a complaint mechanism. More specifically, the FLSA requires that the government respond in French to any correspondence received in that language; hold public consultations in both languages and make an active offer of certain designated services in French and of comparable quality to services offered in English. The following are the designated services as of 2019:

  • Services offered in public at the following public libraries: Abram-Village; Dr.-J.-Edmond-Arsenault, Charlottetown; and J.-Henri-Blanchard, Summerside;
  • Coaching support services offered to early childhood educators;
  • The provision of the Community Cultural Partnership Program;
  • Traveller Information Service - 511;
  • Traffic signs erected by the Department of Transportation, Infrastructure and Energy (with the exception of signs erected before the day on which the General Regulations came into force, stop signs and electronic variable message signs);
  • All services offered in person at Access PEI in Wellington;
  • Telehealth Information Service - 811;
  • The provision of information within or in support of permanent and temporary exhibits at the Acadian Museum;
  • All services offered in person at the Acadian Museum.

The Acadian and Francophone Affairs Secretariat supports the provincial government on issues affecting the Acadian and Francophone community of Prince Edward Island. It advises the government on the provision of programs and services in French to ensure that they align with the service priorities of the Acadian and Francophone community. The Secretariat also administers the French Language Services Act and the General Regulations made under the Act.

Complaint Mechanism

Complaints regarding violations of the FLSA must be filed within 60 days after the date of the incident:

Complaints are addressed first by the French language services coordinators at the government institution concerned. If a complaint is dismissed or the coordinator is unable to resolve it, you may ask for a review by the Complaints Officer.

The Complaints Officer can be reached using the following contact information:

Ms. Darlene Arsenault
Complaints Officer
P.O. Box 58
Wellington, PE  C0B 2E0
agentplaintes@gov.pe.ca
Cell: 902-303-5500

 

 

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